Item Not Received — Refund Demand Letter Template
Use this detailed item-not-received letter to demand a refund or reshipment, document order and shipping details, attach evidence, set a deadline, and outline escalation options such as chargebacks, complaints to marketplace or state AG, and small-claims court.
Related topics: consumer, ecommerce, order, refund, non-delivery, protection, collection, dispute
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ITEM NOT RECEIVED — DEMAND FOR REFUND OR RESHIP Date: [date] From: [consumer_name] [consumer_address] [consumer_city_state_zip] Email: [consumer_contact_email] | Phone: [consumer_contact_phone] To: [merchant] [merchant_address] Re: Order #[order_number] — [description] — Ordered: [order_date] — Amount Paid: [amount] 1. SUMMARY I paid for the item(s) described above, but I have not received them. The expected delivery date was [expected_delivery_date] and it has now been [days] days past that dat...